--- title: Monitoring & Observability | Proactive & On-Demand Services description: Proactive and on-demand monitoring & observability services that reduce noise, improve reliability, and move your platform up the maturity curve. image: https://50780968.hs-sites.com/hubfs/Featured-Image.png --- New L1M3 monitoring maturity assessment | See how your observability measures up [ Get your score ](https://50780968.hs-sites.com/l1m3-maturity-assessment?hsLang=en-us) Searching... No results found for "" # SolarWinds® monitoring services Managed where it matters. Flexible where it counts. Expert-led services for your SolarWinds Platform, focused on maintaining performance, reducing noise, and aligning monitoring and observability with real operational outcomes — whether through proactive management or on-demand SolarWinds expertise. [Book a solution strategy call ](https://50780968.hs-sites.com/contact?hsLang=en-us) Modern IT environments don’t fail because teams don’t care; they fail because monitoring and observability platforms aren’t continuously maintained, tuned, and evolved as the business changes. Loop1 provides expert-led monitoring & observability services that keep your platforms reliable, relevant, and aligned to real operational outcomes, today and as you grow. **We don’t just keep the lights on.** We stabilize, optimize, and evolve your SolarWinds Platform, not just respond when something breaks. We help you move up the [maturity curve](https://50780968.hs-sites.com/observability-best-practices?hsLang=en-us), deliberately, measurably, and sustainably. ## What we do Loop1 acts as an extension of your team, providing ongoing oversight, improvement, and expert support across your monitoring and observability stack. Built specifically for the SolarWinds Platform, with best-practice monitoring principles that extend across hybrid environments. Ensure tools are configured to support operational outcomes Reduce alert noise and eliminate blind spots Improve platform performance, reliability, and confidence Build a clear roadmap from where you are today to where you need to be Stay current as platforms, environments, and priorities change ## Our service models Every organization’s needs are different. Some require continuous, hands-on management of their monitoring and observability platforms, while others need expert support only at specific moments. The right level of support depends on your environment, internal capabilities, and the criticality of your monitoring platforms. **We offer two flexible service models: **one focused on ongoing proactive management, and one designed for targeted, on-demand expertise, both delivered by the same Loop1 engineers and guided by the same best-practice approach. ## Proactive services ### Our core offering. Best for organizations that want predictability, stability, and continuous improvement. **Proactive services** are delivered as an ongoing partnership. Loop1 provides daily operational care, continuous optimization, and strategic guidance, not just reactive support. This model is designed for organizations where monitoring and observability are business-critical, not “set and forget.” ### What it looks like in practice Proactive services combine day-to-day operational care with long-term platform evolution, delivered by the same Loop1 engineers throughout the engagement. ![Foundation & readiness New](https://50780968.hs-sites.com/hs-fs/hubfs/Foundation%20%26%20readiness%20New.png?width=61&height=77&name=Foundation%20%26%20readiness%20New.png) ### Foundation & readiness - Platform validation & baseline assessment - Architecture review and best-practice alignment - Access validation & onboarding - Initial roadmap & monitoring maturity benchmarking ![Daily operational care](https://50780968.hs-sites.com/hs-fs/hubfs/Daily%20operational%20care.png?width=86&height=74&name=Daily%20operational%20care.png) ### Daily operational care - Daily health & availability checks - Review of alerts, logs, polling engines, & platform performance - Early indication of defects, degradation, or risk - Proactive ticket creation for remediation ![Continuous Optimization New](https://50780968.hs-sites.com/hs-fs/hubfs/Continuous%20Optimization%20New.png?width=66&height=67&name=Continuous%20Optimization%20New.png) ### Continuous Optimization - Alert health & noise reduction - Performance & capacity trend analysis - Patch & upgrade planning - Integration & customization validation - Change tracking & configuration governance ![Strategic oversight New](https://50780968.hs-sites.com/hs-fs/hubfs/Strategic%20oversight%20New.png?width=78&height=78&name=Strategic%20oversight%20New.png) ### Strategic oversight - Roadmap & reference architecture - Quarterly business reviews (QBRs) - Maturity scoring & progress tracking - Ongoing alignment with business priorities ![Platform upgrades & enhancements New](https://50780968.hs-sites.com/hs-fs/hubfs/Platform%20upgrades%20%26%20enhancements%20New.png?width=74&height=76&name=Platform%20upgrades%20%26%20enhancements%20New.png) ### Platform upgrades & enhancements - Planned upgrades & updates - Feature adoption & continuous improvements - Enhancements aligned to your stated roadmap ![24x7 break-fix support New](https://50780968.hs-sites.com/hs-fs/hubfs/24x7%20break-fix%20support%20New.png?width=80&height=72&name=24x7%20break-fix%20support%20New.png) ### 24x7 break-fix support - Global incident response for in-scope platforms - Named incident management for high-severity events - Problem management for recurring or systemic issues ### The result: a monitoring and observability platform that works for you, not against you. [Book a proactive services strategy call ](https://50780968.hs-sites.com/contact?hsLang=en-us) ## On-demand Services #### Flexible expertise, when you need it the most **On-demand services** are delivered as a flexible engagement. Loop1 provides targeted, expert support for defined initiatives or challenges, without the need for an ongoing partnership. A pre-paid block of hours (minimum of 40) is purchased and used as needed over a 12-month period. Work is scheduled in collaboration with the Loop1 engineering team, providing flexible access to senior expertise when it matters most. #### Common use cases include: - Platform upgrades or migrations - Alert tuning and remediation - Dashboard, report, or integration development - Short-term performance or stability issues - Break-fix support and remediation   #### On-demand services are ideal when: - You need help fast - The scope is clearly defined - You want access to expertise without a long-term commitment   Many customers begin here and transition to our proactive service as their environment expands, and the value of continuous oversight becomes evident. [Discuss on-demand services ](https://50780968.hs-sites.com/contact?hsLang=en-us) ## Proactive versus on-demand services #### Choose the service level that best reflects your needs today | | Proactive Service | On-Demand Service | | --- | --- | --- | | Best for | Organizations that want predictable outcomes, platform stability, and continuous improvement | Teams that require flexible, on-demand expert service and support | | Engagement model | Annual proactive service contract | Pre-purchased bank of service hours (valid for 12 months) | | Primary goal | Prevent issues, reduce noise, and improve monitoring and observability maturity over time | Resolve specific issues or deliver defined tasks as needed | | Day-to-day oversight | Daily health checks and proactive monitoring | No ongoing daily oversight | | Issue detection | Issues are identified proactively, before users are impacted | Issues are addressed once raised by the customer | | Alert & noise reduction | Continuous tuning and optimization | Performed only when requested | | Upgrades & patching | Planned, scheduled, and managed as part of the service | Delivered as discrete projects | | Incident response | 24x7 global break-fix support for in-scope platforms | Available on demand when hours are used | | | [Learn more about our proactive service ](https://50780968.hs-sites.com/proactive-services#) | [Learn more about our on-demand service ](https://50780968.hs-sites.com/proactive-services#) | ## How we're different **Vendor-agnostic by design** We focus on outcomes, not tools. Our engineers have a deep understanding of monitoring & observability platforms, but our guidance is driven by what your business needs, not vendor agendas. **Maturity-led, not task-driven** Every engagement is anchored to your current state and desired outcomes, using [Loop1’s Monitoring Maturity Model (L1M3)](https://50780968.hs-sites.com/observability-best-practices?hsLang=en-us) to guide priorities and progress. Whether you engage us proactively or on demand, our services are designed to improve the reliability, effectiveness, and long-term value of your monitoring and observability platforms — not just keep them running. **Designed to evolve with your environment** While many engagements begin with SolarWinds, our services are built to support: Multi-vendor monitoring environments Hybrid and cloud-first architectures Increasing automation and AIOps adoption **As your tooling, teams, and priorities change, your service model doesn’t need to be reinvented; it adapts.** ## Let's put your monitoring & observability to work Whether you need ongoing proactive support or expert help on demand, we’ll help you take the next step with confidence. [Book a solution strategy call ](https://50780968.hs-sites.com/contact?hsLang=en-us) ![AdobeStock_969421713 - Low](https://50780968.hs-sites.com/hubfs/AdobeStock_969421713%20-%20Low.jpg)