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SolarWinds® monitoring services

Managed where it matters. Flexible where it counts.

Expert-led services for your SolarWinds Platform, focused on maintaining performance, reducing noise, and aligning monitoring and observability with real operational outcomes — whether through proactive management or on-demand SolarWinds expertise.

Modern IT environments don’t fail because teams don’t care; they fail because monitoring and observability platforms aren’t continuously maintained, tuned, and evolved as the business changes.

Loop1 provides expert-led monitoring & observability services that keep your platforms reliable, relevant, and aligned to real operational outcomes, today and as you grow.

We don’t just keep the lights on. We stabilize, optimize, and evolve your SolarWinds Platform, not just respond when something breaks. We help you move up the maturity curve, deliberately, measurably, and sustainably.

What we do

Loop1 acts as an extension of your team, providing ongoing oversight, improvement, and expert support across your monitoring and observability stack. Built specifically for the SolarWinds Platform, with best-practice monitoring principles that extend across hybrid environments.
Ensure tools are configured to support operational outcomes
Reduce alert noise and eliminate blind spots
Improve platform performance, reliability, and confidence
Build a clear roadmap from where you are today to where you need to be
Stay current as platforms, environments, and priorities change

Our service models

Every organization’s needs are different. Some require continuous, hands-on management of their monitoring and observability platforms, while others need expert support only at specific moments. The right level of support depends on your environment, internal capabilities, and the criticality of your monitoring platforms.

We offer two flexible service models: one focused on ongoing proactive management, and one designed for targeted, on-demand expertise, both delivered by the same Loop1 engineers and guided by the same best-practice approach.

Proactive services

Our core offering. Best for organizations that want predictability, stability, and continuous improvement.

Proactive services are delivered as an ongoing partnership. Loop1 provides daily operational care, continuous optimization, and strategic guidance, not just reactive support. This model is designed for organizations where monitoring and observability are business-critical, not “set and forget.”

What it looks like in practice

Proactive services combine day-to-day operational care with long-term platform evolution, delivered by the same Loop1 engineers throughout the engagement.
Foundation & readiness New

Foundation & readiness

  • Platform validation & baseline assessment
  • Architecture review and best-practice alignment
  • Access validation & onboarding
  • Initial roadmap & monitoring maturity benchmarking
Daily operational care

Daily operational care

  • Daily health & availability checks
  • Review of alerts, logs, polling engines, & platform performance
  • Early indication of defects, degradation, or risk
  • Proactive ticket creation for remediation
Continuous Optimization New

Continuous Optimization

  • Alert health & noise reduction
  • Performance & capacity trend analysis
  • Patch & upgrade planning
  • Integration & customization validation
  • Change tracking & configuration governance
Strategic oversight New

Strategic oversight

  • Roadmap & reference architecture
  • Quarterly business reviews (QBRs)
  • Maturity scoring & progress tracking
  • Ongoing alignment with business priorities
Platform upgrades & enhancements New

Platform upgrades & enhancements

  • Planned upgrades & updates
  • Feature adoption & continuous improvements
  • Enhancements aligned to your stated roadmap
24x7 break-fix support New

24x7 break-fix support

  • Global incident response for in-scope platforms
  • Named incident management for high-severity events
  • Problem management for recurring or systemic issues

The result: a monitoring and observability platform that works for you, not against you.

On-demand Services

Flexible expertise, when you need it the most

On-demand services are delivered as a flexible engagement. Loop1 provides targeted, expert support for defined initiatives or challenges, without the need for an ongoing partnership.

A pre-paid block of hours (minimum of 40) is purchased and used as needed over a 12-month period. Work is scheduled in collaboration with the Loop1 engineering team, providing flexible access to senior expertise when it matters most.

Common use cases include:

  • Platform upgrades or migrations
  • Alert tuning and remediation
  • Dashboard, report, or integration development
  • Short-term performance or stability issues
  • Break-fix support and remediation

 

On-demand services are ideal when:

  • You need help fast
  • The scope is clearly defined
  • You want access to expertise without a long-term commitment

 

Many customers begin here and transition to our proactive service as their environment expands, and the value of continuous oversight becomes evident.

Proactive versus on-demand services

Choose the service level that best reflects your needs today

Proactive Service On-Demand Service
Best for Organizations that want predictable outcomes, platform stability, and continuous improvement Teams that require flexible, on-demand expert service and support
Engagement model Annual proactive service contract Pre-purchased bank of service hours (valid for 12 months)
Primary goal Prevent issues, reduce noise, and improve monitoring and observability maturity over time Resolve specific issues or deliver defined tasks as needed
Day-to-day oversight Daily health checks and proactive monitoring No ongoing daily oversight
Issue detection Issues are identified proactively, before users are impacted Issues are addressed once raised by the customer
Alert & noise reduction Continuous tuning and optimization Performed only when requested
Upgrades & patching Planned, scheduled, and managed as part of the service Delivered as discrete projects
Incident response 24x7 global break-fix support for in-scope platforms Available on demand when hours are used
Learn more about our proactive service Learn more about our on-demand service

How we're different

Vendor-agnostic by design
We focus on outcomes, not tools. Our engineers have a deep understanding of monitoring & observability platforms, but our guidance is driven by what your business needs, not vendor agendas.

Maturity-led, not task-driven
Every engagement is anchored to your current state and desired outcomes, using Loop1’s Monitoring Maturity Model (L1M3) to guide priorities and progress.

Whether you engage us proactively or on demand, our services are designed to improve the reliability, effectiveness, and long-term value of your monitoring and observability platforms — not just keep them running.

Designed to evolve with your environment
While many engagements begin with SolarWinds, our services are built to support:

Multi-vendor monitoring environments

Hybrid and cloud-first architectures

Increasing automation and AIOps adoption

As your tooling, teams, and priorities change, your service model doesn’t need to be reinvented; it adapts.

Let's put your monitoring & observability to work

Whether you need ongoing proactive support or expert help on demand, we’ll help you take the next step with confidence.
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